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Shipping and Returns

What is our Return / Refund Policy?

Customers wishing to return merchandise must obtain a Return Merchandise Authorization (RMA) number from Remington Medical through the Customer Service Center. Each return requires a separate authorization.

If you do not wish to keep the product you ordered and the product is in its original unopened packaging we will charge a 20% restocking charge if you request the RMA within 30 days. If the order was designated as a hygiene product we will not accept returns once you have received the goods.

Funds will be credited back to the Credit Card used at time of Purchase.

All returns resulting from defects in manufacturing will be fully credited provided Customer Service Center notified within 15 working days of receipt of the merchandise. You will return the product to Urology Health Store Canada and we will ship you a replacement at our cost providing the goods are returned within 30 days. See also Warranty information.

Urology Health Store Canada will look after you 100% if there is shipping or other error from our company there will be no questions asked and the shipping charges will be at Urology Health Store Canada's expense. Just call our customer service department and notify them of the problem with your order.

If an order is refused and returned without authorisation the charges for shipping to and from the destination and the restocking charge will automatically be charged.

When will my shipment arrive?

Urology Health Store Canada uses Purolator Courier as our designated courier.  All orders will have a tracking number and will require a signature upon delivery.

Urology Health Store Canada ships within 4 to 48 hours after receiving an order for items that are in stock in our Markham warehouse.

 You will be notified by one of our customer service representatives if there is any delay in shipping your order. We will make every effort to ship the order complete and get your order to you as fast as possible. 

Delivery Schedule for Canada

Ontario and Quebec shipments are generally received the next day.

B.C and Alberta takes 3 -4 working days 

Saskatchewan and Manitoba 2-3 working days

East Coast 2-3 working days

If your postal Code is located in a remote area including YK, NWT and NV your shipping costs and time of delivery should be discussed with our customer service department.

My product was shipped to me with damage; what should I do?

Please notify the shipper at the time of delivery. Write on the delivery slip that the package and or the product had physical damage.

Contact our Customer Service Department at the time you discover the damage. Please contact us immediately at 1-800-267-5822 and talk to a customer care representative.

Describe all the damage and take photos of the product with your cell phone or camera and email the photo to