Politique d’expédition

Last updated: October 21, 2026

Thank you for shopping with Urology Health Store Canada! We are committed to providing reliable, affordable, and discreet shipping to customers across Canada. Below you'll find everything you need to know about our shipping rates, delivery times, and order processing.

Shipping Rates & Free Shipping

We offer the following shipping rates for orders within Canada:

  • Free Standard Shipping: Available on orders over $125.00 CAD (before taxes), excluding Canada's territories.

  • Flat Rate Shipping: $15.00 CAD for orders that do not qualify for free shipping.

  • Shipping to Territories: A flat shipping rate of $29.95 CAD applies to all orders shipped to Yukon, Northwest Territories, and Nunavut, regardless of order value. These destinations do not qualify for free shipping.

All shipping charges are displayed at checkout before you complete your purchase.

Order Processing

We aim to process and ship all orders as quickly as possible during regular business days (Monday to Friday, excluding statutory holidays).

Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to follow your package's delivery progress.

Please note that processing times may vary during holidays, promotional periods, or due to product availability.

Shipping Methods & Delivery Times

We ship orders throughout Canada using trusted shipping carriers.

Estimated delivery times are provided at checkout and begin once your order has been shipped. While we make every effort to ensure timely delivery, shipping estimates are not guaranteed.

Delivery times may be affected by weather conditions, carrier delays, holidays, or other circumstances beyond our control. Remote and rural destinations may require additional delivery time.

Emballage discret

We understand the importance of privacy when purchasing personal health products.

All orders are shipped in discreet, unmarked packaging, with no indication of the products inside. Your privacy is important to us, and we take care to ensure a confidential shopping and delivery experience.

Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to monitor your shipment.

Please allow some time for tracking information to become available, as carriers may not update tracking details immediately after a package has been dispatched.

Shipping Destinations

Urology Health Store Canada currently ships exclusively within Canada, including all provinces and territories.

At this time, we do not offer international shipping.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible at info@urologyhealthstore.ca.

While we will do our best to accommodate address corrections before shipment, we cannot guarantee changes once an order has been processed or dispatched.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, appears to be lost, or is experiencing an unexpected delay, please contact our customer service team.

We will gladly assist you in investigating the issue with the shipping carrier and working toward an appropriate resolution.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before your order has shipped. Once an order has been dispatched, we may be unable to make changes or cancel the shipment.

Approved refunds will be issued to the original payment method, where possible.

Questions About Shipping?

Our customer service team is always happy to help!

For questions regarding shipping rates, delivery times, tracking, or an existing order, please contact us at info@urologyhealthstore.ca.

Thank you for supporting Urology Health Store Canada, a proudly Canadian business!