Hi Mike, we're sorry to hear this product didn't meet your expectations. We appreciate your feedback and would be happy to assist you further. Please contact our support team so we can help resolve any issues.Thank you for sharing your feedback. We’re sorry to hear you were disappointed with the product.
This particular constriction ring is an adjustable loop-style ring rather than a traditional fixed-size ring. The loop is designed to be pulled down and tightened to the level of constriction that is comfortable and effective for the individual.
Because it functions differently from a standard fixed-size constriction ring, there can be a bit of a learning curve when first using it. If you are experiencing slipping or having difficulty getting the ring to remain secure, we would be happy to walk you through the proper use of the product.
We do want to clarify that the product is advertised as an adjustable loop-style constriction ring and is designed to function in this manner. That said, we understand that it may not be the preferred style for everyone, particularly for those accustomed to traditional fixed-size rings.
Please feel free to contact our team if you would like assistance or recommendations for a more traditional constriction ring.
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