Privacy Policy

Urology Health Store Canada's Privacy Policy

Our Privacy Policy explains how we collect customer information in Canada at Urology Health Store Canada and through our Web Site at The personal information we collected is governed by this Privacy Policy posted on our Web Site.

A. Remington Medical Equipment Ltd. & Urology Health Store Canada's commitment to Privacy

Urology Health Store is committed to protecting the privacy of our customers. We have and will take measures that protect the privacy of personal information and held by us.

This Privacy Policy provides you with details regarding:

  1. Why we collect personal information
  2. What we do with that information
  3. Steps we take to ensure that access to that information is secure
  4. How you can access personal information and personal health information pertaining to you
  5. Who you should contact if you have questions or concerns about our policies or practices

We reserve the right to change this Privacy Policy at any time; however, any changes or additions to Section D regarding the reasons we use personal information will not apply to you unless you consent to them. If we make any changes we will indicate these changes in the new year or by Changing the date of this policy during the year. We also encourage you to review this Privacy Policy carefully to make sure that you understand how information that you provide will be used.

B. What is personal information?

Personal information means any information about an individual where they can be identified; This includes your name, your profession, type of your business, your postal code and your e-mail address and telephone number. We do not store or request the use of your credit card on our Web Site at this time. All credit cards are processed through our credit department at Urology Health Store Canada's head office in Markham Ontario. We have taken every step to secure your data and any credit card information that you may have asked us to store for you, see section G below. If you use your credit card for a single purchase we will destroy the information after the sale is complete and only store the information on your purchase with the receipt showing the last four digits as a reference. If you establish credit with Urology Health Store Canada and wish to have us to store your credit card information for ongoing purchases we will request a form to be filled out authorizing us to use your credit card to pay for your purchases.

C. When we collect personal information.

We only collect personal information that is strictly necessary for the purposes outlined in Section D. We collect personal information:

  1. When you apply for credit (including information about your credit history which may be collected, used and retained if you choose to purchase products with our credit terms.
  2. When you log in as a new customer and use our Web Site to purchase products.
  3. When you contact us
  4. When you log in and use our Web Site
  5. When you participate in any of our sales promotional programs.
  6. When you place orders or make purchases on our Web Site, by telephone, mail, e-mail, facsimile or any other method.

D. How we use your personal information.

We hold and use certain personal information pertaining to you in order to process your orders requests, and to understand your needs so that we can serve you better. If you ask us to, we will also tell you about opportunities we think will be of interest to you, such as our promotional programs. Specifically, we may use personal information for the following purposes:

  1. Notifying you of any recalls or safety issues
  2. Managing the provision of goods, services and to conduct a credit check if you choose to request terms of credit, to determine your credit status
  3. Managing invoicing, accounting and information security services related to our transactions with you
  4. As described in our “On-line privacy practices” in Section I below
  5. If you ask us to, promoting, offering or marketing additional products, goods and services we offer

E. We do not share your personal information.

Personal information we collect in accordance with this Privacy Policy will not be shared with any other company or affiliate. We only use your information internally for the purposes listed above. Personal information may be disclosed to unaffiliated third parties in connection with the sale, assignment or other transfer of our business, in which case we will require such third parties to adhere to the terms of this Privacy Policy. In the event that Urology Health Store Canada were ever sold the companies that are provided with the personal information are first required to sign an agreement that obligates them to keep the information confidential and secure and prohibits them from using it for unauthorized purposes.

F. Accuracy.

To ensure that the personal information you provided is accurate, complete and up-to-date, we urge you to provide us with updates regarding such information and to inform us of any errors affecting the information we hold. You may update, review or correct your on-line account information at any time by accessing your password-protected registration page via the “My Account” area of the Web Site.

G. Security measures.

We will continue to keep in place security measures in an effort to protect personal information and any personal health information held by us if you rent a CPM device through from unauthorized use, access, disclosure, distribution, loss or alteration. We have measures in place for physical, administrative, contractual and technological safeguards to protect personal information. Access to personal information will be restricted to authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties. Please also see our “On-line privacy practices” in Section I below.

We periodically update our policies regarding information security measures in an effort to protect the personal information and held by us in the most effective manner possible.

H. Accessing personal information.

Our customers are entitled to access the personal information held by us concerning them. In recognition of the importance we attach to each customer’s information, you can always have access to your personal information by logging in to your profile in your own account. You may request by telephone or by email to have your credit card information or information regarding your credit sent to you or you can pick this information up at our office. We will respond to your request for information as soon as possible but no later than thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case you will be advised accordingly. Your request for information held by us will generally be provided at no cost, you will be informed in advance of any charges apply in connection with the information request. Charges may relate to the transcription, reproduction or transmission of personal information held by us.

I. On-line privacy practices.


We only collect personal information on-line when you visit our Web Site as described in Sections C above. We collect cookies through our Web host provider to your computers hard drive through your browser (if you allow) that enables the, Web Site or service providers to recognize your browser and capture and remember certain information. We use cookies to help us remember and process items in your shopping cart and understand and save your preferences making your visit to our site a more pleasurable experience. All web hosts create web beacon information when you browse the Web Site. Web beacons are electronic images that allow our Web Host to count visitors visiting certain Web pages on our Web Site; we do not use or access cookies to analyze data for marketing our products.


    1. To facilitate and monitor certain features of our Web Site that you choose to interact with, such as on-line forums, feeds and chat rooms
    2. To respond to your questions and concerns and to understand your needs and preferences
    3. To conduct surveys and other research
    4. To provide you with customized Web Site content and advertising
    5. To fulfill your on-line orders for products and services and to facilitate product deliveries, pickups and returns
    6. Protect against harm to the rights, property or safety of Urology Health Store Canada , our suppliers its users or the public as required or permitted by the laws of Ontario.


We share personal information collected on-line as described in Section C above. In addition, we may provide Service Providers with certain information that is necessary to fulfill an order you have placed with us. For example, if you request shipment for a purchase, we may provide your address to the shipping carrier and customs service provider, and if you pay by credit or debit card, your card number and sales transaction information are passed to the card processor and/or issuer (including their service providers such as fraud verification services). We also may use Service Providers to host and administer the Web site, process and store data, and fulfill other technology-related functions on our behalf. However, we only give or permit access to vendors, suppliers and other Service Providers involved in Web site administration and the commerce distribution chain the limited information needed to perform their duties and provide you with the products and services you order.


Personal information we collect on our Web site although is very limited however the information we do store is done electronically, and may be combined with other off-line information. Account information is accessible on-line only through the use of a password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Web site by any person using your password. You are advised that, unlike communication within our Web Site, we have no control over the privacy of your e-mail communications with us while in transit. We recommend that you do not include confidential, proprietary, personal information in e-mails, including credit card numbers, passwords and other similar information. Also, if other people have access to your e-mail account, they may be able to access your password and obtain personal information about you (such as your credit card information), or change information about your user profile. Please advise us immediately by e-mail at or by dialling 1-800-267-5822 ask for our privacy officer if you believe your password has been misused.


We encourage parents to take an active interest in their children’s use of the Internet. We do not intend to collect information from children who are under 18 years of age. If you are under 18, please do not provide information on our Web Site.

Persons with Disabilities:

We comply with the disability act of Ontario and will take extra care and safety measures to protect any personal information that relates to a disclosed disability you declare to our company in any format, email verbal or other method.

On-line links to other Web sites:

Through links provided on our Web Site, you can link to other Web Sites of third parties or suppliers of Urology Health Store Canada who have agreed to offer goods and services through Urology Health Store Canada. Any personal information you provide on the linked pages is provided directly to that third party and is subject to that third party’s privacy policy. Except as described above, we are not responsible for the content or privacy and security practices and policies of Web Sites to which we provide links. Links from our Web Site to third parties or to other Sites are provided for your convenience. We encourage you to learn about their privacy and security practices and policies before providing them with personal information.

J. Complaint process.

If you are not completely satisfied with or wish to submit comments concerning this Privacy Policy or its application by us, we invite you to convey your concerns or suggestions to Urology Health Store Canada., 401 Bentley Street, Suite 9, Markham, Ontario, Canada L3R 9T2 Attention: Privacy Officer. We will reply as quickly as possible and inform you of the steps that have been or will be taken in order to address your concern or implement your suggestion. You can also file a complaint with the Privacy Commissioner in the province in which you reside or with the Office of the Privacy Commissioner in Ottawa.

K. Choice.

If you previously consented to receive promotional information from Urology Health Store Canada about our products or offerings and you no longer want to participate in our offerings you can change your mind by:

  1. Calling our Customer Service representatives at 1-800-267-5822
  2. E-mailing us at
  3. Writing us at: Customer Service, 401 Bentley Street, Suite 9, Markham, Ontario L3R 9T2 to the attention: Privacy Officer